Customer Acquisition · Front Desk AI
Every call, chat and text — answered.
Voice Receptionist, Chat Triage and Text-Back working in lockstep so no lead ever hits voicemail — or a competitor's line.
Voice Receptionist Agent
On a live emergency call — (803) 555-0192
Chat Triage Agent
3 concurrent web chats · 1 handoff to Estimator
Text-Back Agent
Watching missed calls — median reply 3.8 sec
Tier 1 ResultRecovered After-Hours Revenue
$30K–$45K
/year typical recovery
Calls that would have gone to voicemail — captured, qualified and booked while your team sleeps.
Live · This month
$6,150
recovered from after-hours calls
Ad Source Snapshot
Leads this month
Google Ads34
Organic19
Facebook12
Referral8
Preview only — full attribution lives in Growth & Attribution.
AI Voice Receptionist
Live call log
Emergency
Routine
Text-Back recovery
| Time | Caller | Call Type | AI Action Taken | Outcome |
|---|---|---|---|---|
| 2:14 AM | (803) 555-0192 | Emergency / No-Cool | Qualified urgency, booked 8AM slot | Booked |
| 11:47 PM | (704) 555-0212 | Missed → Text-Back | SMS sent within 4 sec, customer replied, booked via text | Recovered |
| 9:38 PM | (980) 555-0177 | Routine Maintenance | Offered Silver tune-up, scheduled for Thursday | Booked |
| 8:12 PM | (704) 555-0164 | Emergency / No-Heat | Dispatched Tech #2, ETA 42 min, deposit collected | Dispatched |
| 6:03 PM | (919) 555-0148 | Quote Request | Handed off to Estimator Agent with photos | Quote sent |
| 4:51 PM | (803) 555-0139 | Membership Renewal | Confirmed Gold renewal, upsold surge protection | Renewed +$149 |
| 2:29 PM | (704) 555-0108 | Emergency / No-Cool | Warm-transferred to on-call dispatcher | Booked |
| 1:04 PM | (980) 555-0121 | Routine Maintenance | Booked spring tune-up bundle for 2 systems | Booked |
| 10:22 AM | (704) 555-0155 | Missed → Text-Back | SMS sent in 3 sec, quote link delivered | Recovered |
| 8:47 AM | (919) 555-0193 | Warranty Question | Verified coverage, opened service ticket | Ticket #4821 |
Agent Handoff · Missed Call Recovery
When a call goes unanswered, another agent takes the shot
Missed Call
(704) 555-0212 · 11:47 PM
Text-Back Agent
SMS sent in 4 sec
Chat Triage
Two-way conversation
Booked
9AM appointment
Instant Quote / Triage Chatbot
Live on apexcooling.com
apexcooling.com
Apex Assistant
Typically replies in seconds
My AC is blowing warm air upstairs
Sorry to hear that — quick check: is the outdoor unit running, or silent?
Running, but the air inside feels room temperature
Got it — sounds like low refrigerant or a failing capacitor. Not an emergency, but worth same-week. Here are three options based on your ZIP:
GoodDiagnostic + Repair
$189 – $249- On-site diagnostic
- Capacitor / contactor repair
- 30-day warranty
BetterTune-Up + Repair
$349 – $429- Full system tune-up
- Refrigerant top-off
- 1-year parts warranty
BestSystem Health Check
$599- 21-point inspection
- Repair + tune-up
- Silver membership included
Booked · Tomorrow 8:00 AM
How the chatbot converts
From "AC blowing warm air" to booked in 4 messages
42 sec
Avg triage time
from first message
38%
Chat → booking rate
vs. 6% form fills
$412
Avg ticket from chat
last 30 days
What the Triage Agent decided
- SymptomWarm air upstairs, outdoor unit running
- UrgencySame-week (not emergency)
- Likely causeLow refrigerant or failing capacitor
- Recommended tierBetter — Tune-Up + Repair ($349–$429)